FAQs

Que. Why should I opt for web hosting in place of other basic hosting services?

Ans. Other hosting plans require regular upgrading when your business needs expansion. However, you cannot outgrow Web Hosting, as your hosting plan grows automatically with the expansion of your website.

Que. Can I host multiple domains under web hosting?

Ans. Yes, it is possible to host multiple domains under web hosting services.

Que. How far is it possible to scale the resources?

Ans. There is no exact limit to the scalability of resources, as the servers and bandwidth can be added to meet the increasing business demands

Que. Can I exercise manual control over my resources?

Ans. No, manual control over the resources is not possible, as the resources adapt to the increasing demands.

Que. Do you offer firewall security for websites?

Ans. Yes, we use enterprise-class routers, servers, and firewalls. We also offer complete network redundancy along with round-the-clock dedicated prevention systems to safeguard your websites.

Que. Do I need a unique IP address for each website that I host?

Ans. No, a single IP address can be used to host various websites.

Que. What happens in case of a server hardware failure?

Ans. We will repair or replace the server hardware, in case of any hardware failure and that too free of cost

Que. What is the provision for adding websites to the server?

Ans. We provide you with industry leading control panel plesk , that will help you manage your websites and databases.

Que. Should I opt for Linux or Windows dedicated server hosting?

Ans. The development language or the database that you might be using for your website will decide the type of hosting required. Choose Linux Hosting, if you are going to use PHP, Perl, Python, or CGI scripting, whereas Windows Hosting will be used in case of ASP or ASP.NET

Que. How do you monitor the data center and the servers?

Ans. We have a dedicated team of certified professionals that is available round the clock to monitor the entire data center and servers.

Que. Do you provide firewall security to the VPS?

Ans. No, the firewall security is not provided by default. However, you can avail software firewall or antivirus at an additional cost.

Que. Can I get the physical access to my VPS?

Ans. Sorry, we do not permit clients physical access to the VPS server

Que. What is the facility, if in case I want to copy a large amount of data to my VPS?

Ans. In order to copy a large amount of data to your server, you can use SSH or FTP. However we do not allow any external media for copying data to the VPS server.

Que. Where are VPS servers located?

Ans. The VPS servers are located within our world class data centers that ensure robust security mechanism for your business critical data and information

Que. How long does it take to activate a VPS?

Ans. Once your payment is processed and received, it takes a few minutes to get the VPS up and running.

Que. Does your business email services include anti-virus and spam protection?

Ans. Yes, our business email services are well protected against spams and virus with the help of effective anti-virus and anti-spam tools.

Que. What is the limit for the number of subscribers that can be signed on?

Ans. There is no such limit to the number of subscribers that can be simultaneously signed on.

Que. What kind of protection do you provide to the cloud servers?

Ans. We maintain a highly secure cloud environment in which the cloud services function. There are adequate security features such as firewall that our cloud has.

Que. In how much time can the cloud server be deployed?

Ans. A cloud server can be installed within 20 minutes to 60 minutes, depending upon the type of operating system and the add on features required.

Que. If in case I want to scale my cloud plan, what needs to be done?

Ans. You can contact our account manager, who will provide you complete assistance in regards to the scalability of resources. It can be done anytime as per your business needs.

Que. How can I renew my cloud hosting package?

Ans. You will receive a timely renewal invoice from us that can be filled in to extend or renew the cloud service.

Que. How many domains can I use with cloud hosting service?

Ans. There is no limit to the number of domains that can be used with cloud, as you control your cloud server.

Que. Do you provide Linux server management?

Ans. Yes, we work on a number of operating systems, and Linux server management is one of them

Que. Is your technical support available round the clock?

Ans. Yes, you can avail our dedicated technical support for server management round the clock.

Que. Do you address issues like server hack or crash?

Ans. Yes, we provide a comprehensive security to your servers through firewalls and other adequate backup measures.

Que. How can I access my managed server?

Ans. You will be provided with the username and password details to access your server.

Que. Can I upgrade my managed server?

Ans. Yes, you can upgrade your managed server as per the increasing business needs.

Que. What happens when the SSL certificate expires?

Ans. In case of expiry of the SSL certificate, it needs to be renewed, as you will not be able to run secure website transactions.

Que. What should be done in case of problem with SSL certificate?

Ans. If you find any problem with the security of your SSL certificate, immediately contact our technical experts who will fix the problem.

Que. What all browsers do the SSL certificates support?

Ans. The SSL certificates are well supported by almost all the current browsers and devices.

Que. How does an SSL certificate functions?

Ans. These certificates help to establish a secure communication channel between the server and the browser by data encryption, thus providing safe Internet transactions.

Que. What is a wildcard SSL certificate?

Ans. These certificates secure the website URL's along with numerous sub domains at the same time.

Que. Why is disaster recovery important?

Ans. The disaster recovery measures help you to ascertain the steps that need to be followed in case of any contingency in future.

Que. What is the importance of the disaster recovery test?

Ans. The disaster recovery test is of great importance for the organization, as it enables you to assess the disaster recovery measures that are available and can be utilized during emergency.

Que. How often are the data backups maintained?

Ans. As a part of the disaster recovery process, we take regular backups of all business critical data.

Que. What is the importance of data backups?

Ans. Data backups facilitates uninterrupted business, as it enables the recovery of business critical data within the IT infrastructure

Que. Can I take a tour of the data center before opting for colocation services?

Ans. Yes, you can visit our data centers before opting for colocation services, and see the robust security measures and the services that our data centers provide.

Que. How much time does it take to get the colocation facility ready?

Ans. The colocation facility will be readily made available within a business day.

Que. What type of support is extended for colocation services?

Ans. Our technical team of experts is available round the clock to support our hosting clients.

Que. What types of services are provided under collocation services?

Ans. We provide both free managed services along with a number of other paid services that you can avail as per your hosting requirements.