Vision is a helpdesk software solution designed to create help tickets from your users emails and web form submissions. The system makes it easy for your customer support team to collaboratively reply to them. Key features that make this software better than others are include auto-responders, collision avoidance to avoid collision detection by multiple employees and multiple SLAs to facilitate timely responses to queries. The custom ticket filters help improve response times by directing the questions to relevant departments and support team members.
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